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CS Live Help

CSLH (Crafty Syntax Live Help) is a live support solution that helps customer support with live help functionality that can be proactively pushed to or requested by the visitor. CSLH includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used.

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OTRS

OTRS is an enterprise-grade Open-source Ticket Request System (also well known as trouble ticket system) to provide IT service management. The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries. OTRS is also the framework for

SIRIOS, an incident and advisory system for CERTs (Computer Emergency Response Teams).
OTRS::ITSM, an ITIL compliant IT Service Management Solution (ITSM).

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phplist

phplist is a mailing list and newsletter manager that allows posting via a Web page. It works well when used for announcements, and can handle very large email address lists. Users can sign up to multiple lists.

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vtiger CRM

vtiger CRM features include sales force automation, customer support and service, marketing automation, inventory management, product customization, calendaring, e-mail integration, add-ons, and others.

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